Order Processing Policy

Thank you for shopping with AU-TOBACCO.

This Order Processing Policy explains how we handle orders after they are placed on au-tobacco.com. Please review the information below to better understand our standard order handling procedures.

1. Order Review and Confirmation

Once an order is placed, it enters our internal review and processing system.

After successful submission, customers may receive an order confirmation or related communication. This confirms that the order request has been received, but it does not necessarily mean that the order has already been packed, dispatched, or fully accepted for shipment.

All orders are subject to internal review for stock availability, payment confirmation, shipping details, and operational readiness.

2. Processing Time

Orders are typically processed within 1–3 business days after payment confirmation.

Processing time refers to the period required for order review, stock confirmation, packing preparation, and dispatch arrangement. It does not include shipping transit time.

Processing times may be longer during:

Weekends or public holidays
Peak sales periods
Promotional events
Temporary stock adjustments
Operational delays beyond normal handling capacity

3. Warehouse and Fulfillment Operations

Orders are handled through our operating and fulfillment process to support packing preparation, dispatch coordination, and shipment management.

Our order handling procedures are designed to maintain better control over stock review, packing accuracy, and shipment preparation.

4. Payment Confirmation

Orders will only enter the processing stage after payment has been successfully confirmed.

If payment is incomplete, delayed, declined, flagged for review, or otherwise not successfully completed, order processing may be delayed or suspended until the issue is resolved.

5. Order Accuracy

Customers are responsible for ensuring that all order information submitted at checkout is accurate and complete, including:

Product selection
Shipping address
Contact information
Billing information

Incorrect or incomplete information may result in processing delays, shipment issues, or order cancellation where necessary.

6. Order Changes or Cancellation Before Shipment

If a customer wishes to change or cancel an order before shipment, they must contact our customer support team as soon as possible and provide the relevant order number.

We will review the request promptly. Changes or cancellations can only be arranged if the order has not yet entered final packing or dispatch status.

Once the order has already been packed, prepared for shipment, or dispatched, modifications may no longer be possible.

7. Tracking Information

Once an order has been dispatched, tracking information will be provided where available.

Please note that tracking updates may not appear immediately after shipment and may require additional time to become active in the carrier system.

8. Delays in Processing

Although we aim to process all orders as efficiently as possible, delays may occur in certain situations, including but not limited to:

Payment verification issues
Stock availability updates
Inaccurate customer-provided information
High order volume
Carrier scheduling limitations
Internal operational adjustments

If a significant processing delay occurs, we may contact the customer using the information provided at checkout.

9. Customer Communication

For any questions regarding order status, changes, or cancellation requests, customers should contact our support team directly and provide the relevant order number for faster assistance.

To avoid unnecessary delays, customers are encouraged to contact us first before initiating any third-party dispute or payment-related claim.

10. Contact Us

If you have any questions regarding order processing, please contact us:

Website: au-tobacco.com
Email: service@au-tobacco.com