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Shipping policy

Thank you for shopping with AU-TOBACCO.

We are committed to processing and dispatching orders in a timely and organized manner. Delivery times may vary depending on the shipping destination, order volume, customs procedures, and carrier operations.

As our orders are shipped through overseas fulfillment channels to Australia, transit times may differ based on destination and shipping conditions.

Processing Time

Orders are usually processed within 1–3 business days after payment is successfully confirmed.

Processing times may be slightly extended during holidays, high-order periods, or in the event of temporary operational delays.

Estimated Shipping Time

Estimated delivery times to Australia are generally as follows:

  • Australia: 7–15 business days

Please note that these delivery estimates are provided for reference only. Actual delivery times may vary depending on customs clearance, shipping carrier performance, local delivery conditions, remote delivery areas, public holidays, and other factors outside our control.

Important Shipping Notice

Since orders are fulfilled through overseas shipping channels, some shipments may require additional transit time before final delivery in Australia.

International shipments may also be affected by:

  • Customs inspection procedures

  • Import processing

  • Carrier delays

  • Public holidays

  • Weather conditions

  • Other transportation disruptions beyond our control

For this reason, delivery timeframes should be understood as estimates rather than guaranteed deadlines.

Shipping Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

AU-TOBACCO is not responsible for delays, failed deliveries, or additional costs resulting from incorrect addresses, incomplete recipient information, or other customer-provided errors.

Tracking Information

Tracking details will be provided after shipment where available.

Please allow some time for tracking updates to appear after dispatch, as tracking activity may not update immediately once the package has been handed to the shipping carrier.

Customs and Import Responsibility

Customers are responsible for understanding and complying with local laws, regulations, and import requirements applicable to their orders.

Any customs procedures, inspections, or destination-related import matters may affect final delivery timing.

Need Help?

If you have any questions about shipping, please contact us:

Email: service@au-tobacco.com
Website: au-tobacco.com