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Terms of service

Welcome to au-tobacco.com. These Terms of Service govern your access to and use of this website and any related services provided by AU-TOBACCO.

By accessing or using this website, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.

1. General Use of the Website

By using au-tobacco.com, you confirm that you are using this website only for lawful purposes and in accordance with these Terms of Service.

We reserve the right to update, modify, or revise these Terms of Service at any time without prior notice. Continued use of the website after any such changes constitutes acceptance of the revised terms.

2. Age Restriction

This website is intended for adult consumers only.

By placing an order through au-tobacco.com, you confirm that you are of the legal age required to purchase tobacco-related products in your jurisdiction. You are solely responsible for ensuring that your purchase, import, and use of any products ordered from this website comply with the laws and regulations applicable in your country, state, province, or local jurisdiction.

We reserve the right to refuse service, cancel orders, or request age verification where necessary.

3. Products and Availability

AU-TOBACCO offers tobacco-related products through its online retail store.

All product listings, descriptions, images, and availability information are provided for general reference only. We make reasonable efforts to ensure accuracy, but we do not guarantee that all product descriptions, packaging details, stock levels, or other content on the website will always be complete, current, or error-free.

We reserve the right to modify, discontinue, or limit any product offering at any time without notice.

4. Orders and Acceptance

All orders placed through au-tobacco.com are subject to review and acceptance.

After an order is submitted, you may receive an order confirmation or related communication. Such communication does not constitute final acceptance of the order. We reserve the right to refuse, limit, or cancel any order at our discretion, including but not limited to cases involving:

  • Product unavailability

  • Pricing or listing errors

  • Suspected fraud or misuse

  • Compliance concerns

  • Inability to complete fulfillment

If an order is cancelled before shipment and payment has already been made, the matter will be handled in accordance with our Refund Policy.

5. Pricing and Payment

All prices displayed on the website are subject to change without notice.

We make reasonable efforts to ensure accurate pricing, but errors may occasionally occur. In the event of a pricing or listing error, we reserve the right to cancel or refuse the affected order.

Customers are responsible for providing valid and complete payment information. By submitting payment information, you represent and warrant that you are authorized to use the selected payment method.

6. Shipping and Delivery

Orders are fulfilled through overseas shipping channels for delivery to Australia.

Delivery times may vary depending on destination, customs procedures, carrier operations, local delivery conditions, and other transportation factors. Estimated shipping times are provided for reference only and are not guaranteed.

Additional information regarding shipping, transit times, and related delivery conditions is available in our Shipping Policy.

7. Customs, Import Responsibility, and Local Compliance

Customers are solely responsible for understanding and complying with the import laws, tobacco regulations, customs requirements, and age-related restrictions applicable in their destination jurisdiction.

Any customs duties, import taxes, clearance fees, penalties, storage charges, or other charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

We are not responsible for delays, seizure, refusal of entry, destruction of goods, or other issues arising from customs procedures, import restrictions, or local regulatory enforcement in the destination country.

8. Cancellations, Returns, and Refunds

If an order has not yet been shipped, customers may request a cancellation and refund by contacting our customer support team and providing the relevant order number. Once verified, we will process the request promptly.

For the fastest handling, customers should contact us directly before opening any payment dispute, chargeback, or refund request through a payment provider.

If a customer independently initiates a dispute, chargeback, or refund process without first contacting our support team and providing the relevant order information, the matter may require additional review and verification, which can significantly extend the resolution time.

Returns and refunds after shipment are handled in accordance with our Refund Policy.

9. Customer Information and Order Accuracy

Customers are responsible for ensuring that all information provided during checkout is accurate, complete, and current, including but not limited to:

  • Full name

  • Shipping address

  • Billing details

  • Contact information

  • Order-related information

We are not responsible for delays, failed deliveries, returned shipments, or additional costs resulting from incorrect or incomplete information provided by the customer.

10. Intellectual Property and Trademarks

All content on au-tobacco.com, including but not limited to text, website design, layout, graphics, logos used by AU-TOBACCO, and other original website materials, is protected by applicable intellectual property laws.

All third-party trademarks, brand names, logos, and product names displayed on this website remain the property of their respective owners.

Any reference to third-party trademarks or brands is for identification and descriptive purposes only. No affiliation, endorsement, sponsorship, or authorization by any trademark holder is claimed or implied unless expressly stated otherwise.

11. Prohibited Use

You may not use this website:

  • For any unlawful purpose

  • To violate any applicable local, national, or international law or regulation

  • To submit false, misleading, or fraudulent information

  • To interfere with the operation or security of the website

  • To misuse the website, its content, or its services in any harmful or unauthorized way

We reserve the right to suspend or restrict access to the website if any misuse is suspected.

12. Disclaimer of Warranties

This website and all products and services made available through it are provided on an “as is” and “as available” basis, to the fullest extent permitted by applicable law.

We do not guarantee that the website will be uninterrupted, error-free, secure at all times, or free from technical issues beyond our control.

To the extent permitted by law, AU-TOBACCO disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

13. Limitation of Liability

To the fullest extent permitted by applicable law, AU-TOBACCO shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising out of or relating to:

  • The use of or inability to use the website

  • Delays in shipment or delivery

  • Customs or import-related issues

  • Order cancellation or product unavailability

  • Errors in customer-provided information

  • Third-party carrier or payment provider actions

Our total liability, if any, shall not exceed the amount actually paid by the customer for the relevant order, to the extent permitted by law.

14. Third-Party Services

Certain services related to payment processing, shipping, logistics, tracking, or communications may be provided by third-party service providers.

We are not responsible for the independent acts, omissions, interruptions, or policies of such third parties, except as required by applicable law.

15. Privacy

Your use of this website is also subject to our Privacy Policy and any related policies regarding data collection, website functionality, and communications.

By using this website, you acknowledge that certain information may be collected and processed in accordance with our applicable policies.

16. Severability

If any provision of these Terms of Service is determined to be unlawful, invalid, or unenforceable, the remaining provisions shall remain in full force and effect to the maximum extent permitted by law.

17. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Website: au-tobacco.com
Email: service@au-tobacco.com